Shipping, Returns
& Refunds.

We do not accept returns or refunds for change of mind, incorrect selection, or simply deciding that a product is no longer wanted.

Before placing an order, customers are responsible for confirming that the product is suitable and compatible with their vehicle. We reserve the right to refuse returns for objective reasons.

If a product is faulty, damaged, incorrectly supplied, or does not meet a consumer guarantee, please contact us so we can assess the issue and provide an appropriate remedy.

To help us assess an issue, please email your order number, a clear description of the problem, and relevant photos or video evidence. Please contact us before sending any item back.

Claims involving items damaged in transit must be reported within 7 days of delivery. This policy does not affect your rights under the Australian Consumer Law.

We do not accept returns or refunds for change of mind, incorrect selection, or simply deciding that the product is no longer wanted.

Before placing an order, customers are responsible for confirming that the product is suitable and compatible with their vehicle.

We reserve the right to refuse any returns for objective reasons. This policy does not affect your rights under the Australian Consumer Law.

If a product is faulty, damaged, incorrectly supplied, or does not meet a consumer guarantee, please contact us so we can assess the issue and provide an appropriate remedy.

If an item is damaged during shipping:

• Notify us within 7 days of delivery.
• Provide clear photos of the packaging and the damaged product.
• Keep all original packaging materials until the matter has been resolved.

We will assess the damage and, where applicable, assist with lodging a freight insurance claim.

Where the claim is approved, we may provide replacement parts, arrange a repair, or provide a replacement item, depending on the nature and extent of the damage.

This policy does not affect your rights under the Australian Consumer Law.

All automotive parts should be installed by a qualified professional.

We are not responsible for:

• Damage caused by incorrect installation
• Labour or installation costs
• Diagnostic, removal, or refitting costs

For warranty or fitment claims, we may request:

• Installer reports
• Fitting invoices
• Photos/videos for assessment

Return requests for products requiring assembly or installation must be made before installation.

Approved warranty claims may qualify for:

• Replacement parts
• Repair
• Replacement product

Warranty does not cover:

• Incorrect installation
• Misuse or modifications
• Normal wear and tear

Customers are responsible for shipping costs associated with warranty inspections unless required under Australian Consumer Law.

All claims are subject to manufacturer approval and stock availability.

Refunds will be processed after the item is returned in the same condition as it was sent.

If the product has been damaged, we may refuse the refund and return the item to the customer at the customer's cost.

Refunds for Afterpay Payments

Refunds processed for payments made through Afterpay will incur a 6% deduction. This deduction is stated in Halo 4x4's refund policy.

This policy does not affect your rights under the Australian Consumer Law.

Non-Refundable Deposits

Deposits paid to secure an item are generally non-refundable unless otherwise stated at the time of payment. By paying a deposit, you agree to our terms, including any cancellation or change-of-mind conditions.

Cancellations or Change of Mind

If you cancel your purchase or change your mind after paying a deposit, we reserve the right to retain part or all of the deposit as compensation for holding the item and associated costs, which may include:

• Lost sales opportunities
• Administrative or restocking fees
• Storage costs

If you wish to cancel an order, please contact us as soon as possible. Where a deposit has been paid, the deposit policy above applies, including any applicable cancellation or change-of-mind conditions.

Custom, colour-coded, or special-order items may not be eligible for cancellation. Any request will be assessed on its circumstances and subject to your rights under the Australian Consumer Law.

• Orders are dispatched within 2 business days (unless otherwise stated)
• Standard delivery time: 1–6 business days after dispatch
• Remote areas may require additional time

Customers must ensure the correct delivery address is provided. Redirection fees may apply.

Tracking details will be supplied once your order ships. Customers are responsible for monitoring tracking and contacting the freight provider for delivery updates.

We are not liable for delays caused by freight providers, weather, or events outside our control.

Pre-order delivery dates are estimates only. Shipments may arrive 1–2 weeks earlier or later depending on supplier timelines. We will notify customers of significant delays.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.