frequently asked questions
Shipping & Delivery
How long will it take for my order to arrive?
We aim to dispatch all orders within 2 business days. Standard delivery typically takes between 1 to 6 business days after dispatch. Please note that delivery to remote areas may take additional time.
How can I track my order?
We aim to dispatch all orders within 2 business days. Standard delivery typically takes between 1 to 6 business days after dispatch. Please note that delivery to remote areas may take additional time.
Can I change my delivery address after ordering?
We aim to dispatch all orders within 2 business days. Standard delivery typically takes between 1 to 6 business days after dispatch. Please note that delivery to remote areas may take additional time.
Returns & Refunds
What is your return policy?
We offer a 30-day return period from the date of delivery. To be eligible, items must be unused, uninstalled, and in their original packaging. All returns must be pre-approved by our team before being sent back.
What if my item arrives damaged?
We aim to dispatch all orders within 2 business days. Standard delivery typically takes between 1 to 6 business days after dispatch. Please note that delivery to remote areas may take additional time.
Do you charge restocking fees?
We aim to dispatch all orders within 2 business days. Standard delivery typically takes between 1 to 6 business days after dispatch. Please note that delivery to remote areas may take additional time.
Product & Installation
Do I need a professional to install my 4x4 accessories?
Yes. We strongly recommend that all automotive parts be installed by a qualified professional. Halo 4×4 is not responsible for damage caused by incorrect installation or any associated labor and diagnostic costs.
What does the warranty cover?
We aim to dispatch all orders within 2 business days. Standard delivery typically takes between 1 to 6 business days after dispatch. Please note that delivery to remote areas may take additional time.
Can I return an item after it has been installed?
We aim to dispatch all orders within 2 business days. Standard delivery typically takes between 1 to 6 business days after dispatch. Please note that delivery to remote areas may take additional time.
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