Shipping, Returns & Refunds Policy

Halo 4×4 Accessories

We are committed to providing quality 4×4 accessories and reliable service. Please read the following policy carefully before making a purchase.

1. Returns Policy

All items are covered by a 30-day return period from the date of delivery, subject to the conditions below.

Returns may be accepted if:

• The item arrives damaged, defective, or not as described

• The wrong item was supplied

• The product has a genuine manufacturing fault

• The item is unused, uninstalled, and in original packaging

Returns must be pre-approved before being sent back. Unauthorized returns will not be accepted.

To request a return, please contact us via email and include:

• Your order number

• A clear description of the issue

• Photos and/or video evidence

Important Inspection Requirement

Customers must inspect all items immediately upon delivery for:

• Damage

• Missing parts

• Incorrect products

Claims for damaged or incorrect items must be reported within 7 days of delivery.

Items that have been used, installed, modified, or damaged after delivery are not eligible for return.

2. Change of Mind Returns

We may accept change-of-mind returns within 30 days of delivery, provided that:

• The item is unused and uninstalled

• It is returned in original, unopened packaging

• It is in resalable condition

The customer is responsible for:

• Return shipping costs

• Original shipping costs (including “free shipping” orders — actual shipping cost will be deducted)

Restocking Fees

The following may apply:

• 10% restocking fee for bulky, palletised, or difficult-to-repack items

• Up to 20% restocking fee for items returned without original packaging (if accepted at our discretion)

Some products cannot be returned for hygiene, safety, or resale reasons (e.g. sealed items with broken seals).

3. Items Damaged in Transit

If an item is damaged during shipping:

1. Notify us within 7 days of delivery
2. Provide photos of the packaging and product
3. Keep all packaging materialsWe will assist in lodging a freight insurance claim.
   Where approved, we may offer replacement parts or a replacement item.

If a customer refuses a replacement and instead requests a return, the return will be processed as a change-of-mind return.

4. Installation Responsibility

All automotive parts should be installed by a qualified professional.

We are not responsible for:

• Damage caused by incorrect installation

• Labour or installation costs

• Diagnostic, removal, or refitting costs

For warranty or fitment claims, we may request:

• Installer reports

• Fitting invoices

• Photos/videos for assessment

Return requests for products requiring assembly or installation must be made before installation.

5. Warranty Claims

Approved warranty claims may qualify for:

• Replacement parts

• Repair

• Replacement product

Warranty does not cover:

• Incorrect installation

• Misuse or modifications

• Normal wear and tear

Customers are responsible for shipping costs associated with warranty inspections unless required under Australian Consumer Law.

All claims are subject to manufacturer approval and stock availability.

6. Refunds Policy

Refunds are processed once returned goods are received and inspected.

Refunds may be refused if items are not returned in original condition.

Payment Processing Fees

The following deductions apply to refunds for change-of-mind or order cancellations:

• 2% transaction fee (standard payments)

• 6% fee for Afterpay purchases

Refunds will be issued using the original payment method.

7. Deposits

Deposits placed on products are generally non-refundable.

If an order is cancelled after a deposit is paid, we may retain part or all of the deposit to cover:

• Administrative costs

• Storage

• Lost sales opportunities

8. Order Cancellations

Orders cancelled before dispatch may incur:

• 2% transaction fee

• 6% Afterpay fee

Custom, colour-coded, or special-order items may not be eligible for cancellation.

9. Shipping & Delivery

• Orders are dispatched within 2 business days (unless otherwise stated)

• Standard delivery time: 1–6 business days after dispatch

• Remote areas may require additional time

Customers must ensure the correct delivery address is provided. Redirection fees may apply.

Tracking details will be supplied once your order ships. Customers are responsible for monitoring tracking and contacting the freight provider for delivery updates.

We are not liable for delays caused by freight providers, weather, or events outside our control.

10. Pre-Orders

Pre-order delivery dates are estimates only. Shipments may arrive 1–2 weeks earlier or later depending on supplier timelines. We will notify customers of significant delays.

11. Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.